Privacy Policy

Data Controller Information

novaluxis Ltd ("we", "us", or "our") is the data controller responsible for your personal information. We are a company registered in Cyprus with registration number HE968574, located at Limassol Avenue 148, Nicosia, 1013, Nicosia District, Cyprus.

Data Collection

We collect various types of information in connection with the services we provide. The data we collect includes information you provide directly to us, information we collect automatically when you use our services, and information we receive from third parties. Personal data we collect may include your name, email address, phone number, company information, usage data, and technical information about how you access and use our educational analytics platform.

How We Use Your Information

We use the personal data we collect to provide, maintain, and improve our educational analytics services. Specifically, we use of your data to deliver our analytics platform, process your requests and communications, provide customer support, send you important updates about our services, analyse usage patterns to improve our platform, ensure the security and integrity of our services, and comply with legal obligations. We may also use your information to develop new features and services that better serve the educational technology community.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this privacy policy. We may share your information with trusted service providers who assist us in operating our platform, conducting our business, or serving our users, provided those parties agree to keep this information confidential. We may also disclose your information when we believe in good faith that disclosure is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users.

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have certain rights regarding your personal data. These include the right to access your personal information, request correction of inaccurate data, request deletion of your data in certain circumstances, object to or restrict processing of your data, request data portability, and withdraw consent where processing is based on consent. To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include the nature of the data, the purposes for which it was collected, applicable legal requirements, and our legitimate business interests. When we no longer need your personal information, we will securely delete or anonymise it.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, access controls, and employee training on data protection. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate from Cyprus within the European Union, your personal data is primarily processed within the EU. If we transfer your data outside the EU, we ensure that appropriate safeguards are in place to protect your information in accordance with GDPR requirements, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without appropriate consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email or through a prominent notice on our website. We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at privacy@novaluxis.world or by phone at +357 22817799. You can also reach us by post at novaluxis Ltd, Limassol Avenue 148, Nicosia, 1013, Nicosia District, Cyprus. For data protection matters specifically, please use our dedicated privacy email address to ensure your enquiry reaches the appropriate team member promptly.

Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the relevant supervisory authority. In Cyprus, this is the Commissioner for Personal Data Protection. You can find their contact information and complaint procedures on their official website.